Last updated: [21.7.2026]
These Terms of Service ("Terms") govern your access to and use of the Meliovit website located at https://www.meliovit.com (the "Website") and the Meliovit mobile applications for iOS and Android devices (the "Apps"), together with any related features, content, and functionality (collectively, the "Service").
The Service is operated by DCVT s.r.o., a limited liability company established under the laws of the Slovak Republic, with its registered seat at Panenská 18, 811 03 Bratislava – Staré Mesto, Slovak Republic, Company ID (IČO): 54 840 937, registered in the Commercial Registry of the Municipal Court Bratislava III, Section Sro, Insert No. 163703/B (the "Company", "we", "us", or "our").
By accessing or using the Service, you ("you", "your", or "User") agree to be bound by these Terms. If you do not agree to these Terms, do not access or use the Service.
Please also read our Privacy Policy, which explains how we process personal data and forms part of your agreement with us.
1.1. "Application" or "Meliovit" means the software application for computers and mobile devices operated by the Company that provides information to subjects of clinical trials and facilitates the delivery of investigational medicinal products and non-medicinal products from hubs (sites or other designated points) to subjects of clinical trials.
1.2. "Clinical Trial" means a clinical study or trial in connection with which the Service is made available to you.
1.3. "Site" means an investigator site, hospital, clinic, or other institution participating in a Clinical Trial.
1.4. "Hub" means a site, depot, or other designated point from which investigational medicinal products and non-medicinal products are dispatched.
1.5. "User" means any person authorized to access the Service, including subjects of Clinical Trials (participants), investigators and other medical personnel at a Site, and hub operators.
2.1. Meliovit is a purely logistical tool. The Service provides an overview of direct-to-patient (and patient-to-hub) deliveries and, where applicable, a visit calendar and delivery notifications. Its purpose is to keep Users informed about, and to facilitate the coordination of, the delivery of investigational medicinal products and non-medicinal products.
2.2. The Service is not a medical device and does not provide medical advice. The Service does not:
(a) provide any medical information about participants;
(b) facilitate the exchange of medical or health information;
(c) provide any instructions on dosages; or
(d) advise whether, when, or how any delivered products should be taken, applied, or used.
2.3. No substitute for professional care. The Service is not a substitute for professional medical advice, diagnosis, or treatment. Always follow the instructions of your investigator, physician, pharmacist, or other qualified healthcare professional, and the protocol of the Clinical Trial in which you participate. Never disregard professional medical advice or delay seeking it because of something you have read or seen in the Service.
2.4. Emergencies. The Service is not designed for emergencies and must not be used to report or respond to a medical emergency. If you are experiencing a medical emergency, call your local emergency number immediately (for example, 112 in the European Union or 911 in the United States).
3.1. You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are 18 or older.
3.2. No self-registration. The Service does not allow you to create an account on your own. Access to the Service is provisioned to eligible Users by an authorized party (for example, an investigator, Site, hub operator, or the Company's systems) in connection with a specific Clinical Trial. You may use the Service only with access that has been provided to you through this process and only for purposes related to the relevant Clinical Trial.
3.3. If you have been given access but do not meet the eligibility criteria, you must not use the Service and should contact your Site.
4.1. Any access credentials, links, codes, or devices provided to you are personal to you. You are responsible for keeping them confidential and for all activity that occurs through your access.
4.2. You agree to notify us or your Site promptly if you become aware of any unauthorized use of, or access to, the Service through your credentials.
4.3. We may suspend or revoke your access at any time where we reasonably believe it is necessary to protect the Service, other Users, the integrity of a Clinical Trial, or to comply with applicable law.
5.1. The Service is provided to Users free of charge. We do not charge Users any fees, subscriptions, or other payments for use of the Service, and the Service does not process any payments from Users.
5.2. You are responsible for any costs charged by third parties in connection with your use of the Service, such as internet access or mobile data charges imposed by your carrier.
6.1. You agree to use the Service only for its intended purpose and in compliance with these Terms and all applicable laws.
6.2. You must not:
(a) use the Service in any way that is unlawful, fraudulent, or harmful, or in connection with any unlawful or fraudulent purpose;
(b) access, or attempt to access, any part of the Service, data, or accounts that you are not authorized to access;
c) interfere with, disrupt, or place an unreasonable load on the Service or its infrastructure;
(d) introduce any viruses, malware, or other harmful code;
(e) reverse engineer, decompile, or disassemble any part of the Service, except to the extent this restriction is prohibited by applicable law;
(f) copy, modify, distribute, sell, or lease any part of the Service, or create derivative works from it;
(g) use any automated means (such as scraping or bots) to access or collect data from the Service without our prior written consent; or
(h) use the Service to transmit unsolicited communications or to collect personal data of other Users other than as expressly permitted.
7.1. The Service may send you notifications, including push notifications, email, and SMS messages, relating to deliveries, appointments, and the functioning of the Service.
7.2. You may disable push notifications at any time in your mobile device settings. You acknowledge that if you do so, some features and notifications may be fully or partially restricted, which may affect your ability to receive timely delivery-related information.
8.1. The Service, including its software, design, text, graphics, logos, and other content (excluding personal data and content provided by or on behalf of third parties), is owned by the Company or its licensors and is protected by intellectual property laws.
8.2. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your personal use in connection with a Clinical Trial in which you are involved. No other rights are granted.
8.3. "Meliovit" and related logos are marks of the Company. You may not use them without our prior written permission.
9.1. Third-party providers. The Service relies on third-party providers, including for push notifications and for email and SMS notifications. Your use of the Service may be subject to those providers' terms and policies. We are not responsible for the acts or omissions of third-party providers.
9.2. App Stores. The Apps are made available through third-party application platforms, including the Apple App Store and Google Play (each, an "App Store"). Your download and use of an App is also subject to the applicable App Store's terms.
9.3. Apple-specific terms. If you download an App from the Apple App Store, you acknowledge and agree that:
(a) these Terms are between you and the Company only, and not with Apple Inc. ("Apple");
(b) Apple has no obligation to furnish any maintenance or support services with respect to the App;
(c) in the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App to you; to the maximum extent permitted by applicable law, Apple has no other warranty obligation with respect to the App;
(d) Apple is not responsible for addressing any claims by you or any third party relating to the App or your possession or use of it, including product liability claims, claims that the App fails to conform to any legal or regulatory requirement, and claims arising under consumer protection or similar legislation;
(e) Apple is not responsible for the investigation, defense, settlement, or discharge of any third-party claim that the App or your use of it infringes intellectual property rights;
(f) you represent that you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties; and
(g) Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance of these Terms, will have the right to enforce them against you as a third-party beneficiary.
9.4. Google Play-specific terms. If you download an App from Google Play, your use is subject to the Google Play Terms of Service, and Google is not a party to these Terms and is not responsible for the App.
10.1. We process personal data in accordance with our Privacy Policy and with applicable data protection law, in particular Regulation (EU) 2016/679 (the "GDPR").
10.2. By using the Service, you acknowledge that you have read the Privacy Policy. Where you provide personal data of other individuals, you represent that you are authorized to do so.
11.1. We aim to keep the Service available but do not guarantee that it will be uninterrupted, error-free, or available at all times. Access may be affected by maintenance, updates, technical issues, or factors beyond our control.
11.2. We may modify, suspend, or discontinue all or part of the Service at any time. Where reasonably practicable, we will provide advance notice of material changes that adversely affect Users.
11.3. You are responsible for ensuring your device and software meet the minimum requirements to use the Service and for installing updates that we may make available.
12.1. To the maximum extent permitted by applicable law, the Service is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
12.2. We do not warrant that the Service, or any information provided through it (such as delivery statuses or appointment schedules), will always be accurate, complete, or up to date, as such information may depend on data provided by Sites, hubs, courier companies, and other third parties.
12.3. Nothing in these Terms excludes or limits any warranty or right that cannot be excluded or limited under applicable law.
13.1. To the maximum extent permitted by applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of, or inability to use, the Service.
13.2. To the maximum extent permitted by applicable law, the Company's total aggregate liability arising out of or in connection with the Service or these Terms shall not exceed one hundred euros (EUR 100).
13.3. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law. Where liability cannot lawfully be excluded but may be limited, our liability is limited to the maximum extent permitted by law.13.4. Because the Service is a logistical tool only, we are not responsible for any medical decision, treatment, dosage, or clinical outcome, or for the acts or omissions of any Site, investigator, medical professional, hub operator, courier, or sponsor.
To the maximum extent permitted by applicable law, you agree to indemnify and hold harmless the Company and its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with your breach of these Terms or your unlawful or unauthorized use of the Service. This section does not apply to consumers to the extent it would conflict with mandatory consumer protection law.
15.1. These Terms apply from the moment you first access the Service and remain in effect while you use it.
15.2. We may suspend or terminate your access to the Service at any time, with or without notice, if you breach these Terms, if required by law, or if necessary to protect the Service, other Users, or the integrity of a Clinical Trial.
15.3. Your access may also end when your involvement in the relevant Clinical Trial ends. Sections that by their nature should survive termination (including Sections 8, 12, 13, 14, 16, and 17) will survive.
16.1. These Terms and any dispute arising out of or in connection with them or the Service are governed by the laws of the Slovak Republic, without regard to its conflict-of-law rules.
16.2. Subject to Section 16.3, the courts of the Slovak Republic shall have exclusive jurisdiction to settle any such dispute.
16.3. Consumers. If you use the Service as a consumer, you benefit from any mandatory provisions of the law of the country in which you reside. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law, including, for consumers resident in the European Union, mandatory rules of your country of residence.
16.4. Nothing in this Section limits any statutory rights that apply to you and cannot be waived under applicable law.
17.1. Changes to these Terms. We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you, for example through the Service or by other appropriate means. Changes take effect on the date stated in the updated Terms. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
17.2. Entire agreement. These Terms, together with the Privacy Policy, constitute the entire agreement between you and the Company regarding the Service and supersede any prior agreements on that subject.
17.3. Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
17.4. No waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision.
17.5. Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets, or by operation of law.
17.6. Force majeure. We are not liable for any failure or delay in performance caused by events beyond our reasonable control.
17.7. Language. These Terms are provided in English. If we provide a translation, the English version prevails in the event of any conflict, unless applicable mandatory law requires otherwise.
If you have any questions about these Terms or the Service, please contact us:
DCVT s.r.o.
Panenská 18, 811 03 Bratislava – Staré Mesto, Slovak Republic
Email: data-protection@meliovit.com
For questions specifically about the processing of personal data, you may contact our Data Protection Officer, at the address above or at data-protection@meliovit.com .